Check your Emirates ID application through ICP first. Use Zajel only when your official notification identifies Zajel as the assigned courier.
For a new Emirates ID application, use your Application Number or PRAN. For a renewal or replacement, use your existing Emirates ID number on the ICP status service.
Once ICP completes the application stage, follow the delivery or collection instructions in your official SMS, email, or application update. Standard-service cards may be sent through an authorized courier, while urgent-service cards are collected from an ICP service centre.
Check ICP first. If your notification names Zajel, enter the courier tracking identifier exactly as issued. Do not use your PRAN as a Zajel tracking number.
Emirates ID Tracking Route Finder
Use the option that matches your current situation.
1. Your application is still processing
Use: ICP ID Card Status
Enter: PRAN for a new application or Emirates ID number for renewal or replacement
Next step: Wait for the processing or delivery update
2. Your notification names Zajel
Use: Zajel Track and Trace
Enter: The tracking identifier exactly as shown in the message
Next step: Review the shipment history and delivery status
3. Your notification names Emirates Post
Use: The specified Emirates Post branch or tracking channel
Bring: Your application number and any requested identification
Next step: Follow the branch-collection instructions
4. You selected an urgent service
Use: The designated ICP service centre
Bring: Your application and collection details
Next step: Collect the printed card from the named centre
ICP states that standard-service identity cards are delivered through an authorized courier. Urgent-service cards are collected from an ICP centre. Emirates Post also offers Emirates ID collection through selected branches.
What Do You Need Before Tracking?
Prepare the reference connected to your current stage:
PRAN: For a new Emirates ID application
Existing Emirates ID number: For renewal or replacement
Courier tracking identifier: After a courier has been assigned
Registered mobile number: For recipient verification
Collection message: When an ICP centre or Emirates Post branch is specified
The PRAN tracks the government application. It does not automatically work as a courier tracking reference.
Step 1: Check Your Emirates ID Application Through ICP
Use ICP before checking a courier portal. ICP confirms whether the application is still processing or has moved toward delivery or collection.
For a new application
Enter your Application Number or PRAN.
You can normally find it on:
- Your application form
- Your payment receipt
- Your confirmation email
- An ICP notification
- Documents provided by a typing centre
For a renewal or replacement
Enter your existing Emirates ID number.
ICP’s official status service requests the Application Number for new applications and the Emirates ID number for renewal or replacement requests.
How to check the status
- Open the official ICP ID Card Status service.
- Enter the correct application reference.
- Submit the request.
- Review the latest status.
- Save a screenshot if you need to contact support.
You can also access identity-related services through the official UAEICP mobile application or ICP Smart Services platform.
The ICP inquiry number for calls within the UAE is 600 522222.
Step 2: Confirm the Delivery or Collection Method
Do not assume that every Emirates ID is delivered through Zajel. Check the latest official message for the assigned courier, branch, or ICP centre.
Your notification may include:
- The courier company’s name
- A shipment identifier
- A delivery appointment
- An Emirates Post branch
- An ICP service-centre location
- A request to verify your phone number or address
Standard-service delivery
ICP states that standard-service cards are delivered through an authorized courier. Use the courier identified in your official notification.
Urgent-service collection
Urgent-service cards are collected from the designated ICP centre rather than handled through the standard courier route.
Emirates Post collection
Emirates Post allows customers to collect an Emirates ID from a selected or designated branch. Its published process asks customers to visit the branch with their application number.
When the selected branch does not provide Emirates ID delivery, the card may be transferred to another designated branch.
Step 3: Track Your Emirates ID Through Zajel
Use Zajel only when Zajel is named as your courier. Enter every letter and number exactly as shown in the official notification.
Follow these steps:
- Open Zajel’s official Track and Trace service.
- Copy the tracking identifier from the official message.
- Enter the complete identifier without changing its format.
- Select the tracking option.
- Complete recipient verification when requested.
- Review the current event and previous shipment history.
- Save the result if you need to report a problem.
Zajel’s public FAQ tells customers to enter a 10-digit numerical sequence. However, official Zajel tracking records also show valid Emirates ID-related identifiers beginning with EID. Enter the identifier exactly as issued rather than removing letters or changing its format.
The tracking screen may also request the last four digits of the consignee’s registered phone number before displaying shipment details.
Do not enter the wrong reference
Do not enter:
- Your PRAN
- Your Emirates ID number unless specifically requested
- An incomplete tracking identifier
- Details copied from an unofficial message
- A reference with letters removed
If you only have a PRAN, return to ICP and check whether a courier has been assigned.
What Do Zajel Tracking Statuses Mean?
The tracking history shows whether Zajel has registered, processed, dispatched, or completed the shipment.
| Status | What it means | What you should do |
|---|---|---|
| Shipment Received | Zajel has received the shipment or shipment information | Wait for processing |
| Manifested | The shipment has been registered in Zajel’s system | Continue monitoring |
| Reached Sorting Hub | The shipment has entered a processing facility | Wait for hub transfer |
| Reached Delivery Hub | The shipment is near the final delivery route | Remain reachable |
| Dispatched | A driver has been assigned to a delivery route | Monitor your phone |
| Out for Delivery | The shipment is moving toward its destination | Ensure someone is available |
| Delivered or Collected | The handover has been recorded as complete | Report it immediately if the card is missing |
Zajel defines Manifested as a shipment registered in its system. Dispatched means a driver has been sent on an assigned route with delivery instructions.
Official tracking records may show additional events such as shipment received, sorting-hub arrival, delivery-hub arrival, out for delivery, and successful collection.
How Long Can Emirates ID Delivery Take?
Separate the total Emirates ID waiting period from the courier-delivery period. Courier estimates begin only after the provider receives the shipment.
The total process may include:
- ICP application processing
- Identity verification
- Card production
- Courier or collection assignment
- Final delivery or branch collection
Zajel states that domestic deliveries may vary from the next day to approximately two or three days, depending on the selected service and location. Its domestic-service page also promotes delivery of express documents and parcels within 24 hours of pickup. These are general courier windows, not guaranteed total Emirates ID timelines.
Delivery can take longer because of:
- Incorrect contact information
- An inaccessible address
- Failed delivery attempts
- Courier handover delays
- Public holidays
- Branch transfers
- Recipient-verification problems
Start measuring courier time after the tracking identifier becomes active.
How to Resolve Tracking and Delivery Problems
Contact the organization that controls the current stage. ICP handles application and issuance issues. The assigned courier or collection provider handles the next stage.
You did not receive a courier message
Check ICP first.
If the application is still processing, wait for the next update. If ICP shows completion but does not identify a delivery provider, contact ICP using your PRAN or Emirates ID number.
Zajel does not recognize the tracking identifier
Confirm that:
- Zajel is the named courier
- The identifier was copied correctly
- Every issued letter and number is included
- You did not enter the PRAN
- The shipment has had time to appear in Zajel’s system
Do not convert an EID-prefixed identifier into numbers only.
Phone verification fails
The phone number must match the recipient information stored against the shipment.
Do not guess repeatedly. Contact Zajel and ask which recipient information needs verification. A typing centre, employer, representative, or family member may have supplied a different contact number during the application.
The status has not changed
Check whether the shipment remains within the courier’s published delivery window.
If the delay continues, contact Zajel or submit a support ticket. Zajel advises customers with a lost air waybill or delivery problem to use its contact centre or website support channel.
The card shows as delivered but is missing
Contact Zajel immediately and provide:
- The full tracking identifier Your name
- The registered phone number
- The delivery address
- The date and time shown
- Screenshots of the tracking history
- Relevant SMS messages
Zajel states that deliveries require a signature and that shipment history is available through Track and Trace.
Ask support to investigate the recorded handover and proof of delivery. Zajel also states that proof of receipt is available for delivered documents and parcels.
Contact ICP as well if the courier investigation does not resolve the missing identity document.
An Emirates Post branch cannot find the card
Confirm that you visited the branch named in the notification.
The card may have been transferred when the original branch does not provide Emirates ID delivery. Ask Emirates Post to confirm the designated collection location.
Can another person collect the card?
Authorization and identification requirements may vary by provider and delivery method.
Confirm the current requirements directly with ICP, Zajel, or the named Emirates Post branch before sending another person.
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Current ICP, Zajel and Emirates Post Contacts
Use the contact connected to your current problem.
| Organization | Contact number | Contact them about |
|---|---|---|
| ICP | 600 522222 | Application, PRAN, issuance, renewal, replacement, or courier assignment |
| Zajel | 600 531111 | Zajel tracking, verification, delivery, or missing shipments |
| Emirates Post | 600 599 999 | Branch collection, transfers, or Emirates Post tracking |
ICP lists 600 522222 for inquiries. Zajel lists 600 531111, while Emirates Post lists +971 600 599 999 for customer support.
Published operating hours can change. Confirm current availability before visiting an office or branch.
How to Avoid Emirates ID Tracking Scams
Use official ICP, Zajel, and Emirates Post channels. Never provide passwords, banking information, or UAE PASS credentials through an unverified delivery message.
Before opening a link, check that:
- The sender matches the expected provider.
- The website uses the provider’s official domain.
- The message relates to your real application.
- The tracking reference matches your records.
- The sender does not create false urgency.
- The message does not request unnecessary financial details.
ICP warns users about fraudulent calls and websites that misuse its identity to obtain personal information.
Emirates Post also advises customers not to respond to suspicious shipment emails containing payment links and explains that its official email addresses use its own domains.
When uncertain, close the message and open the official provider’s website independently.
Final Emirates ID Tracking Checklist
Follow this sequence:
- Check the application through ICP.
- Use the PRAN for a new application.
- Use the Emirates ID number for renewal or replacement.
- Read the official delivery or collection notification.
- Use the assigned provider’s reference exactly as issued.
- Contact the organization controlling the current stage.
ICP tracks the application. The assigned courier, Emirates Post branch, or ICP centre manages delivery or collection.
Final Takeaway
To track your Emirates ID with Zajel, first confirm which organization controls the current stage.
Use ICP for application and issuance status. Use Zajel only when it is named as the courier. Enter the tracking identifier exactly as issued, whether it contains numbers only or begins with EID.
Follow Emirates Post or ICP service-centre instructions when collection applies.
This process prevents the most common tracking mistake: entering an ICP application reference into a courier system that requires a separate shipment identifier.
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Emirates ID Tracking FAQs
Can I track my Emirates ID without a Zajel number?
Yes. Check the application through ICP using your PRAN or existing Emirates ID number. You only need a Zajel reference after Zajel has been assigned as the courier.
Is the PRAN the same as the Zajel tracking number?
No. The PRAN identifies a new Emirates ID application in ICP. Zajel uses a separate courier tracking identifier after shipment assignment.
How do I know whether Zajel has my Emirates ID?
Check your official SMS, email, or ICP update. Use Zajel only when the notification names Zajel or provides a Zajel tracking identifier.
Can a Zajel tracking identifier include letters?
Yes. Zajel’s general FAQ describes a 10-digit numerical sequence, but official Zajel records also show EID-prefixed identifiers. Enter the reference exactly as issued.
What does Manifested mean?
Manifested means that Zajel has registered the shipment in its system. It does not mean that a driver has started the delivery route.
What should I do if the status says delivered?
Contact the assigned courier immediately if the card is missing. Provide your tracking reference, registered phone number, delivery address, delivery time, and screenshots.
Where do I collect an urgent-service Emirates ID?
ICP states that urgent-service identity cards are collected from its service centres. Follow the centre and collection details connected to your application.
