TrackBy International Shipment Management & Tracking Platform
TrackBy is an international shipment management platform built for B&Y Cargo, helping teams manage Nigeria-to-UK parcels, European deliveries, shipment creation, tracking lookup, bulk uploads, PDF documents, notifications, address management, reporting, Parcelforce integration, DPD integration, and customer delivery visibility from one logistics ecosystem.
What did Digixvalley build for TrackBy?
Digixvalley designed and developed TrackBy for B&Y Cargo, creating an international shipment management and tracking platform for Nigeria-to-UK and European parcel deliveries. The platform centralizes shipment creation, tracking, status updates, bulk uploads, PDF documentation, customer notifications, carrier integrations, reporting, and customer-facing shipment visibility.
Project Snapshot
Industry
Logistics & International Shipping
Country
Nigeria
Service
International shipment management and tracking platform
Platform
Customer Website + Admin Dashboard
Technology
ReactJS
Product Type
Shipment Management & Tracking Platform
Integrations
Parcelforce API, DPD API, Twilio / Nexmo / SendGrid, Google Maps API
Core Focus
International parcel delivery, tracking, carrier integration, shipment management
Key Systems
Tracking portal, admin dashboard, shipment status management, carrier APIs, notifications, PDF documents, reporting
Client Profile
B&Y Cargo is an international shipment and cargo service provider supporting parcel deliveries between Nigeria, the United Kingdom, and European destinations. The business serves individual customers sending parcels internationally, business customers shipping goods overseas, operations teams managing shipments, customer service representatives, and logistics administrators. B&Y Cargo needed a modern platform that could centralize shipment operations, reduce manual shipment processing, improve customer tracking visibility, automate notifications, and support carrier integrations with providers such as Parcelforce and DPD. Last Mile Delivery Software, Web Application Development, and Backend Development Services for similar logistics and shipment management systems.
Project Overview
TrackBy.com was developed for B&Y Cargo as a centralized shipment management platform designed to simplify international parcel operations and enhance shipment visibility. Supporting deliveries from Nigeria to the United Kingdom and onward to European destinations, the platform provides customers with a seamless tracking experience. It includes admin dashboards, carrier integrations, automated notifications, PDF document generation, reporting tools, and scalable logistics workflows. Built with Web Application Development and Backend Development Services, the solution replaced manual processes and improved efficiency, communication, and overall shipment management across cross-border operations.
The Challenge
Limited Shipment Visibility
- Self-service shipment tracking
- Delayed status updates
- Limited shipment visibility
- Origin-to-destination transparency
- Customer communication gaps
- Manual tracking processes
- Slow customer responses
- Inconsistent delivery information
Manual Shipment Processing
- Manual shipment records
- High administrative workload
- Error-prone processes
- Bulk shipment handling
- Documentation workflow management
- Inefficient data entry
- Operational process delays
- Unstructured record keeping
Carrier Integration Complexity
- Third-party integrations
- Carrier event syncing
- Consistent tracking updates
- Multi-carrier support
- Unified customer experience
- Real-time synchronization
- Reliable status mapping
- Cross-carrier consistency
Cross-Border Tracking Requirements
- Nigeria-to-UK shipments
- European delivery support
- International logistics workflows
- Carrier transition management
- Cross-border operations
- Multi-stage tracking
- Global shipment visibility
- Complex delivery routes
Customer Communication
- Timely shipment updates
- Reduced tracking requests
- SMS notifications
- Email notifications
- Status change alerts
- Delivery lifecycle visibility
- Improved customer communication
- Automated update workflows
Digixvalley Solution
Digixvalley developed TrackBy as a centralized shipment management platform that combines shipment administration, carrier integrations, customer tracking, notifications, document generation, reporting, and scalable logistics workflows into one solution.
Customer Tracking Website
Allows customers to track shipments, view status history, and check delivery progress from desktop or mobile devices.
Administration Dashboard
Enables operations teams to create shipments, manage statuses, upload shipments in bulk, generate documents, and manage users.
Carrier Integration Layer
Connects Parcelforce and DPD workflows for shipment creation, tracking updates, and delivery status synchronization.
Notification Automation
Sends SMS and email updates when shipment statuses change.
Reporting & Operations Control
Supports shipment activity monitoring, operational reporting, and administrative visibility.
Platform Architecture
Klozaa.com was planned as a multi-role platform where customers, sales agents, admins, and operations teams use dedicated workflows based on their responsibilities.
Customer Tracking Website
- Track shipments by tracking number
- View delivery progress
- Access shipment status history
- Receive desktop notifications
- Receive mobile updates
- Monitor delivery milestones
- Review shipment details
Administration Dashboard
- Create and manage shipments
- Update shipment statuses
- Generate shipping documents
- Bulk upload shipments
- Manage users and permissions
- Configure platform settings
- Generate operational reports
Carrier Integrations
- Connect with Parcelforce
- Connect with DPD
- Synchronize shipment bookings
- Sync tracking events
- Update delivery statuses
- Support multiple carriers
- Maintain tracking consistency
Notification Layer
- Send SMS notifications
- Send email notifications
- Notify shipment creation
- Confirm parcel collection
- Alert in-transit updates
- Notify out-for-delivery events
- Confirm successful deliveries
Reporting Layer
- Monitor shipment activity
- Track operational volume
- Measure carrier performance
- Analyze logistics workflows
- Review delivery metrics
- Generate business reports
- Support operational decisions
Core Features
Shipment Tracking Portal
Customers enter a tracking number and instantly view shipment progress.
User Value: Real-time visibility and better confidence.
Business Value: Reduced manual tracking requests and improved customer experience.
Shipment Status Management
Administrators manage statuses such as pending, picked up, in transit, out for delivery, delivered, delayed, and cancelled.
User Value: Clear shipment progress updates.
Business Value: Operational control and auditability.
Status History Timeline
Every shipment maintains a complete status history.
User Value: Customers can see shipment progress from origin to destination.
Business Value: Improves transparency and reduces support friction.
Bulk Shipment Processing
Operations teams upload and manage large shipment volumes.
User Value: Faster processing for large shipment batches.
Business Value: Improves efficiency and reduces administrative workload.
PDF Shipping Documentation
The system generates shipment documentation and shipping labels.
User Value: Cleaner shipment documentation.
Business Value: Standardized processing and stronger operations control.
SMS & Email Notifications
Customers receive updates whenever shipment statuses change.
User Value: Customers receive updates whenever shipment statuses change.
Business Value: Better communication and fewer support inquiries.
Multi-Carrier Tracking
Parcelforce and DPD tracking are centralized inside one platform.
User Value: Consistent tracking experience.
Business Value: More flexible carrier management.
Address Management
Frequently used sender and receiver addresses can be stored and reused.
User Value: Faster shipment creation.
Business Value: Reduced repetitive data entry.
Reporting & Analytics
Administrative users monitor shipment activity and generate reports.
User Value: Clearer visibility for support and operations teams.
Business Value: Better decision-making and operational planning.
Technology Stack
ReactJS / VueJS
Purpose: Customer-facing interfaces and dashboards
Role: Frontend
Laravel (PHP)
Purpose: Business logic, APIs, shipment processing, and administration
Role: Backend
MySQL / PostgreSQL
Purpose: Shipment records, users, tracking history, and reporting
Role: Database
Twilio / Nexmo / SendGrid
Purpose: SMS and email shipment updates
Role: Notifications
TCPDF / DomPDF
Purpose: Shipping labels and shipment documentation
Role: PDF Generation
Google Maps API
Purpose: Address management and route-related functionality
Role: Mapping & Location
Parcelforce API
Purpose: Shipment synchronization and tracking updates
Role: Carrier API
DPD API
Purpose: Shipment synchronization and tracking updates
Role: Carrier API
Security and Access Management
- User and administrator permission management
- Secure shipment record handling
- Controlled access to shipment data and reports
- Carrier API communication workflows
- Customer tracking access by shipment number
- Administrative dashboard access controls
- Shipment document generation controls
User Experience Strategy
- Simple tracking number lookup
- Clear shipment status timeline
- Mobile-friendly customer access
- Fast admin shipment creation
- Bulk upload workflow for operations teams
- Status change clarity for administrators
- Automated customer communication
- Readable shipment documentation and labels
- Reporting access for logistics administrators
Development Process
Outcome and Business Impact
Qualitative Outcomes
- Centralized shipment management
- Improved shipment visibility
- Reduced manual tracking processes
- Better customer communication
- Multi-carrier shipment support
- More scalable logistics operations
- Self-service customer tracking
- Automated shipment notifications
- Improved delivery transparency
Recommended Metrics to Track
- Monthly shipments processed
- Tracking portal usage
- Customer support ticket reduction
- Delivery completion rates
- Average shipment delivery time
- Notification engagement rates
- Carrier performance comparison
- Customer satisfaction metrics
What We Learned
Product Lesson
International shipping businesses need flexible systems that can adapt as carrier relationships evolve.
Technical Lesson
Carrier integrations should be modular so future providers can be added without rebuilding the entire platform.
Experience Lesson
Shipment visibility is one of the most important factors affecting customer satisfaction.
Business Lesson
Self-service tracking reduces operational overhead and improves customer communication.
Digixvalley Capability
TrackBy.com demonstrates Digixvalley’s ability to build logistics platforms with shipment management, carrier integrations, notifications, reporting, and scalable workflows.
Looking to Build a Shipment Management Platform?
Whether you are building a cargo platform, logistics portal, courier management system, or international shipment tracking solution, Digixvalley can help you design, develop, integrate, and scale your logistics technology.
FAQs
What is TrackBy.com?
TrackBy.com is an international shipment management and tracking platform built for B&Y Cargo to manage Nigeria-to-UK and European parcel deliveries.
What did Digixvalley do for TrackBy.com?
Digixvalley designed and developed the shipment management system, customer tracking website, administration dashboard, carrier integrations, notification workflows, and reporting features.
Does TrackBy.com support shipment tracking?
Yes. Customers can enter a tracking number and view shipment progress, status history, and delivery updates.
Which carriers were integrated?
The platform was integrated with Parcelforce and DPD for shipment creation, tracking synchronization, and delivery status updates.
Does the platform support automated notifications?
Yes. The platform supports SMS and email notifications for shipment created, parcel collected, in transit, out for delivery, and delivered events.
Does TrackBy.com support bulk shipment processing?
Yes. Operations teams can upload and manage large volumes of shipments through bulk shipment workflows.
Can Digixvalley build a similar shipment tracking platform?
Yes. Digixvalley can help design and develop shipment management platforms, logistics portals, courier systems, tracking tools, carrier integrations, and notification workflows.