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How Isobot Transformed Cold-Calling for Capital Advances with AI

Isobot, an AI-driven cold-calling solution, revolutionized Capital Advances’ lead generation process by automating high-volume outreach, reducing operational costs, and optimizing customer engagement.

Industry

Artificial Intelligence

Technology

AI

Country

USA

Service

AI agents

About a Project

Isobot, an AI-driven cold-calling solution, revolutionized Capital Advances’ lead generation process by automating high-volume outreach, reducing operational costs, and optimizing customer engagement.

Project idea

Capital Advances, a leader in merchant lending, sought to optimize their cold-calling process by leveraging AI to reduce costs, enhance efficiency, and scale outreach operations without compromising lead quality.

Project challenges

  • High operational costs associated with traditional call centers.
  • Inefficiencies in onboarding and managing cold-calling agents.
  • Inconsistent lead screening and conversion rates.
  • Inability to scale call volumes effectively while maintaining accuracy.

Results

The introduction of Isobot significantly improved efficiency, reducing human intervention, lowering operational costs, and enhancing call throughput and engagement rates.

Planning Stage

Input

The customer had:

  • Comprehensive analysis of Capital Advances’ existing cold-calling workflow.
  • Identification of pain points in agent-based lead generation.
  • Market research to determine optimal AI integration strategies.

Analysis

On this stage we did the following:

  • Evaluated AI-driven call automation technologies.
  • Developed an NLP-powered conversational model.
  • Designed a scalable architecture for handling high call volumes.

Outcomes

The customer got:

  • Deployment of a fully automated AI cold-calling bot.
  • Integration with Capital Advances’ existing CRM and lead management systems.
  • Significant cost reduction and improved customer engagement.

Main features of the project

High-Volume Cold-Calling Automation

Isobot manages up to 100,000 calls per hour, allowing Capital Advances to scale lead generation while minimizing operational costs. The AI-driven automation ensures seamless customer interactions and engagement.

Advanced Query Management

Using natural language processing (NLP), Isobot autonomously handles 95% of customer queries, reducing dependency on human agents and ensuring consistent lead screening and qualification.

Smart Rescheduling & Follow-Ups

Isobot automatically schedules follow-up calls based on customer responses, optimizing lead retention and improving conversion rates. This intelligent scheduling ensures no potential client is overlooked.

Tech Stack and Tools for Product Engineering

Our broad technology stack and range of tools make us the best product engineering company in the world.

React.js
JavaScript
Node.js
Python
PostgreSQL
MongoDB
AWS
Kubernetes
Mapbox
Fleet Telematics API
Stripe
Scikit-learn
TensorFlow
WebSocket
Firebase

Our client say

USA

Results Obtained

Customer Queries

95% of Customer Queries Handled without human intervention.

Reduction in Customer

30% Reduction in Customer Acquisition Costs by eliminating the need for manual call agents.

Increase in Agent Productivity

50% Increase in Agent Productivity, allowing human resources to focus on higher-value tasks.

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