Waiting for your Emirates ID can feel like the final checkpoint in your UAE residency journey. Your visa is stamped, biometrics complete, and now you’re watching your phone for that delivery message. This guide explains — step by step — how to track your Emirates ID with Zajel Courier, what each status means, and what to do if your delivery stalls.
Why This Guide Matters
Most blogs tell you the “what,” but skip the “why” behind delays or status codes. At Digixvalley, we’ve analysed every major source — ICP, Zajel, and top UAE forums — to give you a real-world tracking roadmap that actually works.
Whether you’re in Dubai, Abu Dhabi, or Sharjah, the process is the same — only the timelines and support numbers change slightly.
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Step 1: Understand the Emirates ID Production Timeline
Before Zajel ever enters the picture, your card goes through the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP).
Stage | What Happens | Typical Duration |
Application Submitted | You file your Emirates ID request via typing center or online ICP portal. | Day 0 |
Under Process | ICP reviews data, verifies biometrics. | 1–3 days |
Card Printed | The physical card is printed in Abu Dhabi. | 1 day |
Card Dispatched | Card handed to Zajel Courier Services LLC. | Within 24 hours |
Only when the last line reads Card Dispatched can you start tracking through Zajel.
Efficient tracking depends on how well this transition from ICP to Zajel is handled — a process that can be improved with smart tech such as Last Mile Delivery with Smart Logistics Software.
Step 2: Confirm ICP Status
Visit the official ICP portal.
Enter your Application Number (PRAN) or Emirates ID number.
Look for one of the following:
Under Process → still with ICP.
Card Printed → ready to hand over.
Card Dispatched → now with Zajel.
If you see Card Dispatched, congratulations — your card is in the courier phase.
Step 3: How Zajel Takes Over
Zajel is ICP’s authorized courier partner. As soon as ICP transfers your card, Zajel logs it into their system and generates a 10-digit Air Waybill (AWB) number.
You’ll receive an SMS either from Zajel or a masked ICP number containing that AWB. This number is your tracking key.
Tip from Digixvalley: screenshot or save this message — it’s the only way to track.
Zajel’s portal functions similarly to Cloud Application Development systems — data is synced in real time, ensuring accuracy and transparency.
Step 4: Track Your Emirates ID with Zajel
Option A – Official Website
Go to zajel.com → Track & Trace.
Enter your 10-digit AWB number.
Enter the last 4 digits of your registered mobile number.
Click Track.
You’ll see real-time updates showing your card’s movement through the UAE network.
Option B – Zajel Mobile App
Available on Android & iOS; offers push notifications for every status change.
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Understanding Zajel Tracking Statuses
Status | Meaning |
Manifested | Registered in Zajel’s system and awaiting pickup. |
Dispatched | Courier assigned and parcel left the facility. |
Out for Delivery | Driver is on the way — usually delivered same day. |
Delivered | Signed & received; requires valid ID signature. |
If the status doesn’t update for more than 3 business days, act quickly (see below).
Step 5: What to Do if Your Tracking Stalls
Sometimes a card can appear “stuck” at Card Printed or Dispatched. Here’s your quick-fix checklist:
Scenario | Who to Contact | Contact Details |
ICP status still shows Card Printed after 7 days | ICP Customer Care | 📞 600 522 222 |
Zajel tracking shows Manifested > 3 days | Zajel Call Center | 📞 800 21111 |
Wrong mobile number on record | Nearest ICP Center | — |
Card lost or returned undelivered | Zajel Head Office (Dubai Airport Free Zone) | — |
Be polite but persistent — mention your AWB number and Emirates ID/PRAN.
Typical Delivery Timeframes
Service Type | Delivery Time | Notes |
Notes | 2–5 business days after dispatch | Majority of cases |
Fawri (Urgent) | Within 24 hours | Extra fee applies |
Remote Areas | Up to 7 days | Depending on location |
Troubleshooting Flow Chart
Card Printed → No Update for 3 Days
⮑ Check ICP Portal → If Dispatched ⮑ Contact Zajel → Provide AWB → Request manual status refresh.
Card Dispatched → Still Manifested > 3 Days
⮑ Call Zajel Customer Care → Escalate ticket number → Delivery team follow-up.
Out for Delivery → No Arrival by Day-End
⮑ Call the driver number in SMS → Confirm address and availability.
Smart digital solutions now help companies reduce these issues by automating real-time delivery updates and route optimizations — exactly the kind of innovation Digixvalley specializes in through its Mobile App Development Company Dubai expertise.
User Experiences & Expert Tips
We studied Reddit and expat forums:
It usually takes 2-3 days from ‘Card Dispatched’ to delivery.” — user in r/UAE
Digixvalley Advice:
Ensure your registered mobile number is active.
Avoid P.O. Boxes — Zajel requires physical signature.
If you travel, authorize someone else via Zajel hotline.
Keep a soft copy of your Emirates ID for interim use.
When Technology Meets Logistics Efficiency
The Zajel tracking system is a great example of how government services are embracing digital transformation. With tools built using cloud infrastructure and mobile integration, tracking becomes instant and secure.
Companies across the GCC use custom solutions to improve their own logistics processes — and if you want to modernize delivery operations or develop a similar system, you can hire mobile app developers in Saudi Arabia through Digixvalley.
How Zajel Ensures Security
Each Emirates ID delivery uses a dual validation process:
AWB Tracking Number
Last 4 Digits of Registered Mobile
This guarantees that only the rightful owner receives the card.
Zajel’s fleet is GPS-tracked and integrated with ICP’s secure API.
How to Build Your Own Tracking App (Optional Insight)
At Digixvalley, we help government entities and enterprises design custom logistics & tracking apps similar to Zajel’s, powered by real-time APIs, secure databases, and AI-based notifications.
Such technology minimizes delivery delays and increases transparency — exactly what UAE residents value most.
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Emirates ID Tracking FAQs
Q 1: Can I track my Emirates ID without the AWB number?
No. The AWB (10-digit number) is the only unique key Zajel uses. Contact Zajel at 800 21111 if you haven’t received it.
Q 2: What if I lost the SMS?
Call Zajel, verify with your registered mobile and PRAN, and request the AWB be resent.
Q 3: My card shows ‘Delivered’ but I didn’t receive it.
Report immediately to Zajel and ICP; a signature copy can be checked for fraud or error.
Q 4: Can someone else collect my Emirates ID?
Yes, with an authorization letter and copy of your passport or Emirates ID.
Q 5: Do weekends affect delivery?
Deliveries are typically paused on Sundays (official weekend). Plan accordingly.
